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XP SP3 造成部份 PCs 不斷重開機

IT人注意了,XP SP3 造成部份 PCs 不斷重開機,目前發現主要發生在AMD-based的電腦

原文網址如后:
XP SP3 cripples some PCs with endless reboots

http://www.infoworld.com/article/08/05/09/XP-SP3-cripples-some-PCs-with-endless-reboots\_1.html
先暫緩部署XP SP3, 觀察一陣子再說吧!

According to Johansson, there appear to be two separate issues. One affects only AMD-equipped PCs sold by Hewlett-Packard. "The problem is that HP, apparently along with other OEMs, deploys the same image to Intel-based computers that they do to AMD-based computers," said Johansson. "Because the image for both Intel and AMD is the same all have the intelppm.sys driver installed and running. That driver provides power management on Intel-based computers. On an AMD-based computer, amdk8.sys provides the same functionality."

Running the "intelppm.sys" driver on an AMD-powered PC isn't normally an issue, but on the first reboot after a service pack installation, it causes "a big problem," Johansson said. The machine either fails to boot or crashes and immediately reboots.

The other problem, according to Johansson, also seems to affect only AMD machines, and involves an error message indicating trouble with the PC's BIOS. Johansson said that the ensuing recommendation to update the BIOS is "most likely not your problem," but said that the problem may be isolated to a specific motherboard. "Possibly, it is related to computers with the ASUS A8N32-SLI Deluxe motherboard in them," he said.

Johansson also spelled out workarounds for both problems on his blog. The HP issue can be solved by disabling the intelppm.sys driver, while the second fix requires the user to plug in a USB flash drive before booting.

Microsoft was not immediately available for comment early Friday, but someone identified as a Microsoft employee on the support forum had asked users to e-mail him information such as the PC's system configuration, tell him whether they were able to enter Safe mode, and submit event viewer logs.

This isn't the first endless reboot problem Microsoft's faced in relation to a service pack recently. In February, the company pulled a Windows Vista SP1 prerequisite update from automatic delivery because it was crippling some machines.


0
skite
iT邦大師 5 級 ‧ 2008-05-10 23:42:09

好在我的電腦都是intel的…

0
jjw
iT邦研究生 1 級 ‧ 2008-05-10 23:49:43

謝謝分享

0
hcf
iT邦新手 4 級 ‧ 2008-05-11 03:55:46

謝謝分享

0
funkent
iT邦高手 1 級 ‧ 2008-05-11 08:01:36

我也在考慮是否該部署XP SP3,有人可以說說自己的經驗嗎?

0
xxxyyyzzz
iT邦研究生 1 級 ‧ 2008-05-11 08:31:00

謝謝分享

0
lcs1206
iT邦研究生 1 級 ‧ 2008-05-11 09:34:35

感謝分享資訊!

0
adwings
iT邦新手 4 級 ‧ 2008-05-11 10:37:43

我現在也還沒更新~聽說滿多問題的

0
skite
iT邦大師 5 級 ‧ 2008-05-11 12:28:18

to funkent
我目前是只有自己的電腦升級到SP3而已,使用上並沒有遇到什麼麻煩的狀況,不過公司考量到相容性的問題,都還沒開始部署。

0
jcck20008
iT邦研究生 1 級 ‧ 2008-05-11 15:46:30

謝謝分享
我目前在家裡三機更新了XP SP3沒相容性的問題
目前公司在計畫部署從試驗和虛擬機上開始

0
yce701116
iT邦研究生 1 級 ‧ 2008-05-11 21:47:34

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0
fanylu60
iT邦研究生 1 級 ‧ 2008-05-11 21:57:43

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0
loripan
iT邦研究生 1 級 ‧ 2008-05-11 22:05:37

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0
mmm12345
iT邦研究生 1 級 ‧ 2008-05-11 22:13:49

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0
jennymsn
iT邦好手 10 級 ‧ 2008-05-11 22:25:53

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0
tgunlu
iT邦研究生 1 級 ‧ 2008-05-11 22:36:31

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0
5min
iT邦好手 3 級 ‧ 2008-05-11 23:43:19

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0
cutters
iT邦新手 4 級 ‧ 2008-05-12 08:53:23

感謝分享資訊

0
multi
iT邦新手 2 級 ‧ 2008-05-12 09:52:40

謝謝分享此資訊

0
john651216
iT邦研究生 1 級 ‧ 2008-05-12 11:03:11

好在我也是都在Intel

0
ping
iT邦研究生 1 級 ‧ 2008-05-12 12:01:44

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0
ithomelee
iT邦研究生 1 級 ‧ 2008-05-12 12:09:57

前天將家裡兩台PC XP SP2 UPGRADE TO XP SP3;
昨晚用自然人憑證報稅 印表 上網 都OK

THEY ALL INTEL CPU

0
Ruei
iT邦研究生 1 級 ‧ 2008-05-12 23:06:24

自身是 AMD 的....,話說 SP3 一直不知道裡面到底有多什麼鬼東西,情報上自身只知道它是 SP2 之後的全 hotfix 而已不是,問題還真是異常多

0
jease
iT邦研究生 1 級 ‧ 2008-05-12 23:22:19

我用intel的cpu,XP SP2 UPGRADE TO XP SP3也是有點問題,
更新好幾次都會發生無畫面(可能死當了),重開之後再去更新,
還是顯示沒有更新到xp3,試了好幾次都這樣....

0
tyc1220
iT邦研究生 1 級 ‧ 2008-06-02 23:31:16

感謝分享此資訊

0
gkkangel
iT邦好手 1 級 ‧ 2008-09-12 08:41:44

謝謝分享

0

謝謝分享了!

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